Refund & Delivery Policy

Effective Date: 22 May 2025

At TeaLibrary.co (operated by Gunawardana Tea), we are committed to delivering the finest tea with care and attention. Please read our Delivery and Refund Policy below.

Delivery

We ensure that your orders are processed and shipped promptly to provide the best possible experience.

For Sri Lankan Orders:

Orders are processed and shipped within 3 working days.
Delivery typically takes 1–3 days after dispatch, depending on your location.

For International Orders:

Orders are processed within 3–5 working days.
Delivery usually takes 10–13 business days after dispatch, depending on your country and shipping provider.

Shipping Fees:

Shipping fees are calculated at checkout based on your delivery address and order size.

Customs & Duties (International Orders):

International shipments may be subject to customs duties and taxes.
These charges are the responsibility of the recipient and vary by country.

Returns & Refunds

Due to the perishable nature of our products, we do not accept returns or exchanges.

However, we want you to be completely satisfied with your order. If:

You received the wrong item, or
Your order was damaged during shipping

Please contact us within 7 days of receiving your order at [email protected], and we will review the issue and offer a suitable resolution, such as a replacement or refund.

Contact Us

If you have any questions about your order, delivery, or refund eligibility, feel free to reach out:

📧 Email: [email protected]
🌐 Website: https://tealibrary.co